Cookie Policy

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our website.

We use cookies to:

• Remember your consent preferences
• Measure traffic and usage via Google Analytics 4
• Power video playback analytics via Bitmovin
• Provide customer support via Intercom

You can manage all non-essential cookie preferences via the cookie consent banner that appears when you first visit the site. You can re-open the preferences at any time from the floating consent button.

Analytics & Tracking

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Google Analytics 4

Video Playback Metrics

Video Playback Metrics cookies help us understand how viewers interact with our video content, including playback performance, buffering events, viewing duration, and overall streaming quality.

Bitmovin

Support Conversation

Support Conversation cookies help us manage customer support interactions by maintaining your chat session, remembering conversation details, and enabling our support team to assist you effectively.

Intercom

Payment Processing

Payment Processing cookies are used to securely process transactions, verify payment details, and help protect against fraud during the checkout process.

Stripe

Please see the consent management banner for details on all cookies used within the above categories.

You can modify your cookie settings anytime by clicking the 'Manage Preferences' link in our consent management banner. This will allow you to revisit and update your preferences or withdraw your consent immediately.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: (https://support.google.com/accounts/answer/32050)

Safari: (https://support.apple.com/en-in/guide/safari/sfri11471/mac)

Firefox: (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US)

Internet Explorer: (https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc)

If you are using a different web browser, please refer to its official support documentation.

For cookie-related questions, contact support@matchdaymediagroup.com